Sydney Fish Market Pty Ltd is committed to providing you with the highest level of customer service. This includes protecting your privacy. On 12 March 2014 amendments to the Commonwealth Privacy Act 1988 came into force, setting out a number of "Australian Privacy Principles" concerning the protection of your personal information.
This document provides some information about your privacy rights along with some details about our general rights and obligations. We recommend that you keep this leaflet for future reference.
"Personal information" is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.
Personal information collected and held by Sydney Fish Market may include (but is not limited to) your name, date of birth, current and previous addresses, telephone / mobile / facsimile numbers, email address and, where appropriate (ie for certain financial transactions), your tax file number, bank account and credit card details. It may also include, if applicable, details such as your fishing and aquaculture licence details and food authority licence details. In addition we may also collect and hold personal information about your transactions with Sydney Fish Market and / or Sydney Seafood School.
If you choose not to provide personal information, we may not be able to conduct transactions with you, or provide you with the services you require, or the level of service that we wish to provide to you.
Sydney Fish Market collects personal information in a number of ways including:
Whenever we request personal information, we will (either at that time or as soon as practicable thereafter) identify who we are and provide our contact details, including our street address, postal address, telephone and facsimile numbers, as well as our e-mail and internet address.
Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
When you look at our Website, our Internet Service Provider makes a record of your visit. The following information is logged for statistical purposes:
Users should be aware that there are inherent risks transmitting information across the Internet.
Cookies are small text files that may be transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns. Cookies may be used on our website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We may use this information to enhance the content and services offered on our website.
Cookies are sometimes also used to collect information about what pages you visit and the type of software and Internet Service Provider (ISP) you are using. If you access our website or click-through an email we send you, a cookie may be downloaded onto your computer's hard drive.
Cookies may also be used for other purposes on our website but in each case none of the information collected can be used to personally identify you.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
We may use Google Analytics to help analyse how you use our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of our website. Google will store this information. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal information of visitors to our website. We will not associate any data gathered from this website with any personal information from any source as part of our use of Google Analytics.
If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.
We may use your personal information for our business functions and activities, which may include using the information in order to:
You consent to us using your personal information in the above ways.
We may collect and use your personal information for other purposes not listed above.
In certain circumstances, we may need to disclose your personal information to organisations outside Sydney Fish Market in order to provide a high level of service or to comply with our legal and statutory obligations. The organisations to which we disclose information include:
You consent to us using your Personal Information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of direct mail, telemarketing, email, SMS and MMS messages. You can contact us using the contact details set out in "Contacting us", below, if you do not want to receive marketing information from us.
Sydney Fish Market takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However the accuracy of that information depends largely on the information provided by you. We therefore recommend that you tell us:
You can do so by contacting us in any of the ways set out in "Contacting us", below.
You have a right to access your personal information, subject to some exceptions allowed by law. You can request access to your personal information by contacting us in any of the ways set out in "Contacting us", below. We will respond to a request for access, as soon as possible, and in any case a maximum of 14 days.
You can contact us in any of the following ways:
The Privacy Officer,Sydney Fish Market Pty Ltd,Locked Bag 247,Pyrmont, NSW 2009
Phone: 02 9004 1100Fax: 02 9004 1177Email: firstname.lastname@example.org
We will investigate any queries and complaints within a reasonable period of time of receiving the complaint and will notify you of the outcome of our investigation.